Returns & Refunds
Last updated: October 6, 2026
We want you to love what you bring into your space. If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a standard return, the item must generally be:
- Unused
- In its original condition
- Returned with its original packaging and accessories
Please contact us before sending anything back. Returns sent without authorization may not be accepted.
How to Start a Return
Email:
Please include:
- Your order number
- The email address used for the order
- The item you would like to return
- A brief reason for the return
We will provide the next steps and, where applicable, the return address.
Do not return an item to the address shown on the shipping package unless our support team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs or video showing the item and damage or defect
- A photograph of the shipping packaging if it was damaged in transit
For fragile products such as glass lamps, please keep the original packaging until the issue has been resolved.
Once reviewed, we may offer an appropriate replacement, refund, or other resolution.
You will not be charged return shipping for an item confirmed to have arrived damaged, defective, or incorrect.
Return Shipping
For standard returns where the product is not defective or incorrect, the customer is responsible for return shipping unless otherwise stated.
Original shipping charges, where applicable, are generally non-refundable.
Refunds
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
After a refund is issued, your bank or payment provider may take approximately 5–10 business days to post it to your account.
Processing times are controlled by your financial institution and may vary.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We will do our best to help.
However, once an order has entered fulfillment or been shipped, we may no longer be able to cancel or modify it.
If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.
Exchanges
At this time, the simplest way to exchange an item is to contact our support team.
Depending on the circumstances, we may ask you to return the original item and place a new order.
Items That Cannot Be Returned
We may be unable to accept:
- Items damaged after delivery through misuse
- Items with missing parts or accessories
- Products that have been materially altered
- Items returned outside the return window
- Final-sale items where clearly identified before purchase
This does not affect any rights you may have under applicable consumer protection laws.
Packages Marked Delivered
If your tracking shows your package as delivered but you cannot locate it, please:
- Check around your property and any secure delivery areas.
- Ask household members or neighbors.
- Allow up to 24–48 hours, as some carriers scan packages before final delivery.
- Contact the carrier using your tracking number.
If the package still cannot be found, contact us and we will help investigate.
Questions?
Email us at:
