Support
We're here to help.
Have a question about your order, one of our objects, or something that just doesn't look right?
Send us a message and we'll help you sort it out.
Contact Us
Email:
Customer support hours:
Monday–Friday
We aim to respond within 1–2 business days.
During launches, holidays, or unusually busy periods, replies may take slightly longer.
Already Placed an Order?
When contacting us, please include your order number so we can help you faster.
Your order number can be found in your order confirmation email.
Order Tracking
Once your order has shipped, we'll send you a shipping confirmation containing your tracking information.
Tracking may take 24–72 hours to begin showing movement after your shipping confirmation is sent.
If you haven't received tracking or believe there is an issue with your shipment, contact us.
Can I Change My Order?
If you need to change your:
- Shipping address
- Color
- Product
- Quantity
contact us as quickly as possible.
We'll do our best to make the change before fulfillment begins, but we cannot guarantee changes once an order is being processed.
Can I Cancel My Order?
Contact us as soon as possible.
If your order has not yet entered fulfillment, we may be able to cancel it.
Once the order has been processed or shipped, cancellation may no longer be possible.
My Order Arrived Damaged
We're sorry about that.
Please email us within 7 days of delivery with:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A short description of what happened
For glass items, please avoid throwing away the packaging until we have reviewed your request.
We'll work with you on an appropriate replacement or refund.
I Received the Wrong Item
Contact us with your order number and a clear photo of what you received.
We'll review the issue and make it right.
Shipping Times
Orders require processing before shipment.
Delivery times vary depending on the destination, carrier, product availability, and other factors.
Once your order ships, you will receive tracking so you can follow its progress.
I would add your specific expected U.S. delivery range here only after you verify it with real test orders. Don't promise a fast window just because AliExpress displays one.
Returns
We accept eligible returns requested within 30 days of delivery.
For full details, please see our Returns & Refunds Policy.
Product Questions
Need help with:
- Lighting modes
- Power or USB connection
- Setup
- Candle warmer use
- Dimensions
- Care instructions
Send us a message with the name of the product and we'll help.
Still Need Help?
Email:
Please include your order number if your question relates to an existing order.
